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Updating your Mobile Phone
For most people, your mobile is the heart of your connection to the digital world. Using it to access your work email, contacts, messages, banking information or many other sources of personal information means that it's an incredibly attractive target for hackers...
Connecting to remote support
Getting quick and efficient remote support is straightforward using our online tool. Please make sure that you let us know before you connect – we don’t monitor this constantly, so there might be a short wait before we can connect. Click the link below and run the app...
Staying safe on the internet
Anti-virus software is no longer 100% effective against the latest generation of viruses and malware. Backups will help you protect your data, but can also be damaged by some viruses and an infection can still result in some data loss. Scammers are becoming more...
Creating a unique password
Would you allow your house key to be a shape anyone could replicate? Most passwords are that shape. They aren’t an uneven surface that makes up lower and upper case, numbers and symbols. They are a completely flat level of generic words used to make it easier for you...
Clearing your cache in Google Chrome
1. On your computer, open Chrome. 2. Click on the top right "three dots menu" 3. Click More tools and then Clear browsing data. 4. At the top select "All time" then un check all boxes apart from "Cached images and files" 5. Click Clear...
Removing contacts from your Outlook Autocomplete
1. Enter one or more characters in the To, Cc, or Bcc boxes. Then in the Auto-Complete List that appears, select the unwanted suggested recipient by using the arrow keys or by hovering your mouse over the name you want to remove. 2. Click the cross or press delete...
Calendar permissions in Outlook
1. Open your calendar and click the 'Calendar Permissions' button 2. Click the 'Add' button and select the user you want to give permissions to. 3. Click on the user and set their permission level using the dropdown. 'Free/Busy time, subject, location' is read only...
Archiving email in Outlook
An email archive allows you to reduce your mailbox size, without having to delete your emails. It will move your emails into an archive mailbox and these emails will only be accessible from the device you archived on. 1. In Outlook, click "File" 2. One the "Info" tab,...
Setting up Office 365 email in iOS
1. Open 'Settings' 2. Open Mail, Contacts, Calendars 3. Press 'Add Account' and choose 'Microsoft Exchange' 4. Fill out the boxes on the next screen with your email address, your username (same as your email address) and your password, then press 'Next' 5. Sometimes...
Multi factor authentication in Office 365
Multi factor authentication allows you account to be kept secure by using multiple methods to check that it's you logging in. When you log in to use webmail or any of the services at portal.office.com, you'll be asked to authenticate using a second device (usually a...