Who we are
Our promises
We’re successful because our clients trust us – because we always deliver on our promises. Here are our commitments to you
‘All-in’ contracts
There are only good surprises in our contacts! You can come to us with any IT support problem, no matter how big, small or obscure. We’ve helped out with photocopiers, phone systems, new business initiatives and have even been the voice of a client’s Christmas message!
In-office desk presence
If you’re a premier client and you a full-time, in-office presence, we’ll do that. As 2020 has shown though, the operational lines between in-office and remote-office have massively blurred.
Outcome-focused IT
Everything we do is designed to support a positive business outcome. If we don’t think what something will make your business stronger, faster or smarter, we won’t recommend it.
Talking in plain English
We try not to use buzzwords or acronyms, and if we have to, we’ll always explain what they mean. Your job is running your business, not having a PhD in technology!
New tech know-how
As you know with your technology at home, it’s always moving on. We make it our job to know what the latest tech innovations are and which ones will work best for you
Keeping every promise
We’ll always follow up and do the things we said we would. You have a word that we’ll keep every promise and if you’re not sure that, just ask our clients!
Our fans
Our clients are our biggest fans – here’s what they have to say about us
“I can’t think of a time where their service has not been first class. They have often gone way beyond, suggesting game changing tools and services that we have adopted for productivity in the agency right through to giving advice on our kids’ laptop purchases. I cannot recommend them highly enough to other fast growing businesses out there.”
Jon Lonsdale
CEO
Octopus Group
“In the financial services industry it is vital that our customers data is kept safe and secure, but I also need to know that my staff can work quickly and painlessly whilst keeping my IT costs down to a sensible level. Optimal Tools have also helped us gain a competitive advantage with bespoke software that fits our needs perfectly.”
Simon Nimmo
CEO
Charles Cameron & Associates
“Having Optimal Tools as Superfied’s development partner has brought value beyond our biggest expectations. They have gone beyond the brief, added valuable business consultancy that’s created a significant business advantage. All with honesty, integrity and never-ending support. It’s like finding a needle in a haystack!”
Sandy Purewal
Founder
Superfied
For a rapidly growing software business, Optimal Tools were one of the best partners you could wish for. We started from a London office of two people in 2005 growing to over 70 people working across the Europe, during which period they demonstrated the flexibility and service we needed. They handled everything from fleets of computers, network and telephony set up to readiness for accreditations and supported hardware and upgrades within our Tier 1 data centres. I would happily choose to work with them again.