020 7898 3215 info@optimaltools.com

Connecting to remote support

Getting quick and efficient remote support is straightforward using our online tool.

Please make sure that you let us know before you connect – we don’t monitor this constantly, so there might be a short wait before we can connect.

Click the link below and run the app that downloads, then let us know your session code – we only access the machine whilst it’s running, and once we finish, the tool will remove itself automatically.

Mac Users
You’ll need to allow accessibility and screen recording on the privacy window that pops up when you run Splashtop for us to access your device.


Download Splashtop



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